FAQ

You got questions? We got answers!

How do I contact customer service?

Our sales representatives are available via phone or email:

Phone: 714-521-6200 or Toll Free: 1-800-748-5168

What are your customer service hours?

Our office hours are Monday - Friday 8:30am -5:30pm PST.

What's Auto-Delivery?

Instead of having to re-order your favorite JB LASHES products every couple of weeks, we make setting up auto-delivery easy as 1-2-3! You set the timeframe and quantities. Just select Auto-Delivery and choose the frequency in the shopping cart. You can pause, cancel, or change any part of your schedule. There's no charge to set up Auto-Delivery and we never, ever charge a membership fee.

What are the benefits of Auto-Delivery?

  • Cancel anytime
  • Skip shipments anytime
  • You can set the schedule
  • Add or remove items easily

Can I skip/pause/cancel my subscription?

Yes. You can skip, pause or cancel auto-delivery subscription anytime. You can pause your subscription while going on a long holiday or temporarily relocating to a different location. Also skip your immediate delivery/occurrence to next cycle and cancel your subscription any time.

Can I set a subscription start date?

Yes. Generally, the start date of the subscription is the date on which you make a purchase, but with Auto-Delivery you can specify a subscription start date. This date can be any date later than the date of purchase.

Can I manage my products subscription?

Of course. Auto-Delivery allows you to manage subscription for multiple products under one roof. You can choose to manage start date and end date of subscription for individual products, set renewal period, manage billing address for all subscribed products, and save payment information.

How long does it take to get my order?

JB LASHES processes orders Monday through Friday, excluding major US holidays. Orders will be processed within 1-2 business days. Normal delivery and transit is 2-10 business days (excluding holidays, weekends, closed business hours). Orders placed on Saturday and Sunday wiII begin processing the following Monday.

Can I track the status of my order?

Simply go to Your Account to get the latest on your order status. Of course you can also caII us and we'll check it for you!

Who will be delivering my order?

We ship via United Parcel Service (UPS) and United States Postal Service (USPS).

Do you ship to P.O. boxes?

We currently do not ship to P.O. boxes.

Do you ship internationally?

Read our Shipping policy.

What is your Return Policy?

Your satisfaction is important to us. Read our Return Policy.

What is your Privacy Policy?

Your privacy is very important to us. Read our Privacy Policy.

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